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Table of Contents
How Do I Sign-Up or Sign-In?
Where Do I Find Software Installations?
How Do I Submit a Support Request?
How Do I View My Tickets?
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How Do I Sign-Up or Sign-In?
Please follow these instructions to create a new account or to update your existing access.
- Click Sign In at the upper right corner of this page:
- If you have a registered and verified account, you can enter your Email and Password and click "Sign In"
- If you need a password reset, click the Forgot my password link and follow the instructions. You should receive an email with password setting instructions. If you have only submitted a support request to EtaPRO Support but now need to gain access to software downloads, articles, etc. and thus need a password, please see step 4.
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Need to Sign Up?
- If your EtaPRO system is still being commissioned, please request access through your EtaPRO LLC project team.
- If your EtaPRO system is already installed and you have an active support contract, and you need to register a "full access" account (access to software downloads, documentation, etc.), please email etapro-support@etapro.com and include your full name, email, and Company name. Our support team will create your account and send you a link to set your password.
- If your EtaPRO system is still being commissioned, please request access through your EtaPRO LLC project team.
- Once you have logged in, you should a page similar to the following:
Clicking on each rectangle will take you to related pages – Downloads & Installation Manuals, Calculation Templates, Knowledge Base Articles, etc.
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Where Do I Find Software Installations?
EtaPRO, and EtaPRO® Predictor™ installation files can all be found in their respective product categories:
When you click a specific download article, you will see a page similar to this:
Simply click the product name to download the associated installation files.
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How do I Submit a Support Request?
Registered users can submit a support request using the EtaPRO Client Help | Submit or Track an Issue menu option, shown here for EtaPRO 10.6 and EtaPRO 11.
EtaPRO 10.6:
EtaPRO 11:
Selecting Submit or Track an Issue will prompt the user to sign in to EtaPRO Support directly in a new EtaPRO Client tab (if the workstation running the EtaPRO Client has access to the internet). Registered users can also access this form by clicking the Submit a request link at the top of this page:
This form will be displayed:
Using this form helps the support team to gather the important information up front, such as "what is the nature of the question/incident", and "what is the version of EtaPRO Client/Server installed". Providing this information with your request/ticket submission will ensure faster ticket response and resolution.
Other Support Request Methods
Support requests can also be submitted via email to etapro-support@etapro.com. We ask that the emailed submission be as descriptive as possible - always include your EtaPRO Client/Server version numbers and the site name where EtaPRO is installed.
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How Do I View My Tickets?
Users will full site access have the ability to view existing tickets - both submitted by the individual and by his/her/their entire organization if desired. Clicking the drop-down menu displays “My activities” which will include all support requests, and requests that are being following or CC’d on.
- After signing in, click your name at the upper right of the screen. From the drop-down menu, select "My activities":
- Your tickets should then be displayed:
Clicking each ticket subject will provide details. Each ticket status will also be visible. By request, we can enable a feature for end users to view all tickets submitted by their organization.
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