Table of Contents
How Do I Sign-Up or Sign-In?
Please follow these instructions to create a new account or to update your existing access.
- Navigate to etaprosupport.com and click Sign In at the upper right of the page:
- If you have previously submitted an EtaPRO Support request, most likely your email address is already registered with us. In this case, click “Get a password”:
You should receive an email with password setting instructions.
If you have never submitted a support request, click Sign Up and follow the prompts.
- Once you have logged in, you should see the following:
Clicking on each rectangle will take you to related pages – Downloads & Installation Manuals, Calculation Templates, Knowledge Base Articles, etc.
Where Do I Find Software Installations?
EtaPRO, VirtualPlant™, and EtaPRO® Predictor™ installation files can all be found in the Downloads & Installation Manuals section:
When you click a specific download article, you will see a page similar to this:
Simply click the product name to download the associated installation files.
How do I Submit a Support Request?
The preferred, and possibly easiest method of sending a question or reporting an incident is to use the EtaPRO Client Help | Submit or Track an Issue menu option:
This will redirect to the following form:
Using this form helps the support team to gather the important information up front, such as "what is the nature of the question/incident", and "what is the version of EtaPRO Client/Server installed". By asking for this information up front, it will reduce the number of exchanged emails between support and end users and should enable faster ticket resolution.
How Do I View My Tickets?
The new and improved EtaPRO Support site also allows you direct view on your existing tickets - and tickets for your entire organization if desired. Clicking the drop-down menu will allow you to view “My activities” which will include all of your support requests, and requests that you are following or CC’d on.
- After signing in, click your name at the upper right of the screen. From the drop-down menu, select "My activities":
- Your tickets should then be displayed:
Clicking each ticket will provide details. Each ticket status will also be visible. By request, we can enable a feature for end users to view all tickets submitted by their organization.